We got it as a gift from Ben's aunt and uncle Joe and Carla, and this is the first time we have used it- when we first opened it it had a couple of missing parts. I was scared to call their customer service because I didn't have the receipt, but I called anyway and I was shocked to speak to somebody who spoke FLUENT ENGLISH- WOAH!!!!- and I told them what was missing and they shipped the pieces right out without any questions. So, it is an excellent product and an excellent company- now I try to buy their products just because their customer service was so good!
Anyway, I sincerely hope all of you are faring better then we are right now!